Last Updated 19 December 2024

STICKERS4 SHIPPING & RETURNS

UK - MAINLAND*

THESE CHARGES ARE SUBJECT TO CHANGE WITHOUT NOTICE

Small items which fit in an envelope will be sent by ROYAL MAIL 48 as standard. You may upgrade to TRACKED 24, SPECIAL DELIVERY or DHL/APC.

For the UK, we offer a choice of 1-2 Day services for those who would prefer not to use Royal Mail. All deliveries are generally made between Monday to Friday except Royal Mail Special Delivery, which may deliver on Saturdays.

Courier orders placed after 12pm Midday Thursday will be despatched Friday for delivery Monday.

These times may change during peak seasons. Please see the courier's website for more details.

INTERNATIONAL - EU ZONE

EU Orders - IOSS (Import One Stop Shop)

Stickers4 is now able to ship directly into Europe. Order values below €150+VAT* will be despatched by Royal Mail International Trackled services and there will be no import or tax duties.

Over values above €150+VAT* will be sent via DHL and you will be liable to pay the tax and any duties upon delivery

• IOSS Registration: HolloGraphics Ltd, trading as Stickers4, is IOSS registered.
• No Import Taxes or Duties: If your order is below €150+VAT* before shipping, there won't be any import taxes or duties to pay on arrival in the EU.
• Displayed Prices Include VAT: Product prices are displayed including VAT, and the total VAT amount is visible during checkout.
• VAT Collection and Payment:
  • For orders below €150+VAT* Stickers4 collects and pays the VAT directly to the relevant EU government through the IOSS scheme meaning you won't need to pay anything upon arrival.
  • For orders above €150+VAT* you will not pay any tax at the checkout. Your order will be despatched by DHL who will contact you prior to delivery to request payment of the tax and any duties.

IOSS Explanation

HolloGraphics Ltd, trading as Stickers4, is IOSS registered, which means you won't have to pay import taxes or duties for orders shipped to the European Union as long as the total before shipping is below the €150+VAT* threshold. This allows you to add up to €150+VAT* worth of items to your basket without incurring additional taxes when your order arrives in your country. Note that shipping charges are separate and don't count toward the threshold. 

Our prices are displayed including VAT for all EU countries by default. If the total of the items in your cart is below €150+VAT*, the VAT amount will be shown at checkout. However, if your basket exceeds €150+VAT*, the prices at checkout will be displayed without VAT, and no VAT total will be visible. If the prices you see at checkout are lower than what you previously saw, it means your cart has surpassed the threshold, and you are now viewing prices that exclude VAT. In this case, the correct import tax rate will be charged when your order arrives in your country.

If, for any reason, you are charged import taxes for orders below €150+VAT*, please contact us immediately, and we will provide you with an electronic invoice showing that the correct VAT has already been paid. You can then pass this invoice to the customs authorities.

Note: The threshold, excluding VAT, is €150. Refer to the table below for the exact threshold for your specific country.

*VAT rates vary so please check your country's VAT rate. These rates are correct as of December 2024 and are subject to change.

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Switzerland - VAT & Duties will be payable upon import, direct to the courier or postal service.

INTERNATIONAL - REST OF THE WORLD (NON EU)

Please checkout as normal and your shipping options will be displayed once you have entered your address details and progress to the payment page. Please note, prices shown at the checkout are for main metropolitan areas. If, when we come to book your shipment, we are notified of a "Remote Area Surcharge", we will contact you for additional payment.

RETURNS & REFUNDS

If you're not satisfied with your purchase upon its arrival, kindly reach out to us via our 'Contact Us' page within 30 days of receiving your item (within 7 days to be entitled to FREE RETURNS*), stating your reasons for wishing to return it. Please note that we can't accept returns after this 30-day period.

For returns of non-faulty products, providing that your stickers haven't been removed from their backing sheet, and that they arrive back with us in perfect condition so that we can offer them for sale again then we do not charge a restocking fee. All approved returns should be in their complete and original saleable condition. We recommend using a traceable postage service so that a claim can be made in the event that a package goes missing (This does not apply to our FREE RETURNS which are fully traceable as standard)

For faulty products. In the unlikely event that you receive a faulty product, we will offer a full refund or replacement. However, we will need photographic evidence of the defect. Upon verification, we may request the product be sent back in its original packaging (at our expense) to further evaluate the cause and ensure future quality.

Please note, personalised or customised items are an exception. As they're printed specifically to your specifications, we can only offer refunds or replacements if they're faulty. Please ensure you double-check your entries, especially for personalised items, as misspellings or typos won't qualify for returns or replacements.

FREE RETURNS* - IMPORTANT

We are so confident that you will love your Stickers4 stickers that we are trialling a FREE RETURNS* option, providing that your stickers haven't been removed from their backing sheet, and that they arrive back with us in perfect condition so that we can offer them for sale again.

FREE Returns* are only available within 7 days of receiving your item and only to UK customers. After that time you would need to return them at your own cost and within 30 days of receiving them.

Please contact us for Returns Authorisation Number. If it is within 7 days of you receiving your order we will send you a link to book your return via Royal Mail. 

NB.. we are NOT able to offer Free Return for custom printed items or items with a value under £10.00

*FREE RETURNS ARE ONLY AVAILABLE TO UK CUSTOMERS

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REUSABLE

All our window stickers are reusable. However, other items, such as home organization labels, can be removed but won’t be reusable.